Frequently Asked Questions

Wholesale availability

We do offer quantity discounts. Please contact us either through our contact form, or a chat in the right bottom corner of the website, or simply use our email: amaze@amazembroidery.com

Where is My ORDER?!

Dear customer! We do our best to fulfill all orders within the stated processing time. We provide the tracking numbers for each order. Please note, that once the package left our facility we have NO CONTROL over it. Please check the tracking directly on USPS.com

My package is stuck in transit...

We would love to provide you with more information about the stacked orders, but we don't have any control over the shipping carrier. I would highly recommend checking with your local post office supervisor and ask them to email or call the sorting facility where your package is stuck and ask them to run NDC ( Network Distribution Center) Package Inquiry. Also, please take the time and visit this link to file a claim of the lost package directly on USPS.cpom https://usps.force.com/emailus/s/

I didn't receive the package but tracking marked as delivered.

We are not responsible for stolen packages. All orders are shipped to the provided address at checkout. We send a reminder to check the shipping address in the confirmation email. ( we can change the shipping address if you will request it)

My order is wrong!

We will be more than happy to replace the order if WE made a mistake. Please contact us, provide your name, order number, and the picture of the wrong item.

What if I don't like the font?

We are not accepting returns or exchanges on custom orders. We provide a font preview upon request. Or you can check the font on our website in an online customizer.